Troubleshooting
Manage Email Updates and Fix Email Links
Change optional emails, confirm your email address, or resolve an unsubscribe link that did not work.
Email updates and paid access are separate. Unsubscribing from emails does not cancel a paid plan or change its renewal. Use Account & billing for paid-plan changes.
Change the emails you receive
Use the preferences or unsubscribe link at the bottom of an ExhibitPrep email. You can also open Email preferences on your account page. Where online preferences are available, Exhibit Tips & Guides, Product Updates, and Marketing & Offers save automatically when changed.
If a change cannot be saved, the previous choices are restored and a message explains that it was not saved. Try again after checking your connection. If the choices cannot load, choose Retry preferences. If this browser cannot manage online preferences, use the link in an ExhibitPrep email instead.
A confirmation link did not work
- Open your most recent ExhibitPrep confirmation email. Check spam or junk if you cannot find it.
- Open the complete link. If copying it into a browser, make sure no part was omitted.
- Email confirmed or Already Confirmed means the link returned a completed result. Check your confirmation link means this page has no completed result to show; simply opening the result page does not subscribe you.
- If the link still fails, contact [email protected] with the wording shown and the email address you used. Do not include the confirmation link or passwords.
An unsubscribe link did not work
Return to an ExhibitPrep email and open its unsubscribe link again. If the result says Unsubscribed or Already Unsubscribed, no further unsubscribe action is needed. If it says Unsubscribe Failed or Check your unsubscribe link, the page does not confirm that the request succeeded. Try the complete link again, or contact [email protected] with the email address that received the message.
I meant to cancel a paid subscription
Open Account & billing and manage your plan there. Email preferences do not stop renewal or refund a purchase. For a missing purchase or license, follow license and billing help.